About Us Zippy (UK) Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the address below.

Our Contact details:
Zippy (UK) Ltd
Unit 1 Queensway Industrial Park Longbridge Hayes Road Stoke on Trent ST6 4DS United Kingdom
Phone: 0870 750 4392
Email: sales@zippyuk.com
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, Mastercard, Switch, Delta, Maestro, Electron. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling There is a standard delivery charge of £5 per order.
Delivery Schedule We deliver your order right away. We will normally send your order to you in 3-10 days .
Tax Charges All prices include 17.5% VAT
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee All Zippy products are hand-made in the UK to the highest quality standard, and are all thoroughly trialled prior to marketing. If you are not satisfied with your purchase, a replacement or refund (excluding carriage cost) will be given provided your purchase is returned to North Staffs. Sewing in the same condition to that which is was originally dispatched.
(Please refer to our returns policy before returning any items)

Returns/Refund Policy
  1. We are pleased to offer a 100% satisfaction guarantee for all goods purchased
  2. If you are not 100% satisfied with your purchase, you must contact us immediately by email to: thepartners@zippyuk.com
  3. In your email to us, list the reasons for your concern (e.g. product was damaged during shipping, you changed your mind, order was incorrect etc) and state what action you would like us to take. (e.g. different product, refund etc)
  4. Whatever the problem it will be dealt with immediately
  5. Do not return anything until we have authorised it
  6. Refunds will only be given after the goods have been safely returned to us and in their original condition. We will not give refunds for goods that have been used. Ours is a refund policy not an exchange policy.
  7. Please note that carriage costs will only be refunded for faulty goods or incorrect orders
  8. We reserve the right to deny refund requests from customers deemeds to be abusing our refund policy
Reaching Us If you need to reach us, please email us at sales@zippyuk.com, alternatively, you can call on 0870 750 4392 or write to us at Unit 1 Queensway Industrial Park Longbridge Hayes Road Stoke on Trent ST6 4DS United Kingdom
Privacy Policy Zippy (UK) Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes